Last updated: January 2026 · Draft — not legal advice
MediaCreador ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using the Service, you consent to the practices described in this policy.
We collect: (a) Account information — name, email address, password hash, and profile data you provide during registration; (b) Usage data — pages visited, features used, project history, and interaction logs; (c) Uploaded media — clips, photos, and audio files you upload for editing, stored in your project library; (d) Exported content — rendered videos you export, stored in your library; (e) Payment information — processed by Stripe; we do not store full card numbers; (f) Device and browser data — IP address, browser type, operating system, and referrer URL; (g) Communications — messages you send us via contact forms or support channels.
We use your information to: provide and improve the Service; store and render your edited videos; manage your account and subscription; send transactional emails (export completion, billing); send optional marketing communications (with your consent); detect and prevent fraud and abuse; comply with legal obligations; analyze usage patterns to improve features; and communicate with you about updates and new features.
Uploaded media and exported videos are stored on our cloud infrastructure and retained in your library until you delete them or close your account. Account data is retained for the duration of your account plus 90 days after deletion. Billing records are retained for 7 years as required by law. Logs are retained for 90 days.
Depending on your jurisdiction, you may have the right to: access your personal data; correct inaccurate data; delete your account and associated data; export your data in a portable format; opt out of marketing communications; restrict processing of your data; lodge a complaint with a supervisory authority. To exercise these rights, contact us at [email protected].
We implement industry-standard security measures including: HTTPS encryption for all data in transit; bcrypt password hashing; encrypted storage for sensitive data; regular security audits; access controls limiting employee access to user data. No system is 100% secure. We will notify you of any data breach affecting your personal information as required by law.
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us immediately and we will delete it.
Your data may be processed in countries other than your own, including the United States and European Union. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses where required.
We may update this Privacy Policy periodically. We will notify you of material changes by email and by posting a notice on the Service. Your continued use of the Service after changes constitutes acceptance of the updated policy.
For privacy-related questions or to exercise your rights, contact us at: [email protected] or through our Contact page at mediacreador.com/contact.